Quiz 2025 Change-Management-Foundation: Efficient Change Management Foundation Exam New Study Notes
Quiz 2025 Change-Management-Foundation: Efficient Change Management Foundation Exam New Study Notes
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Tags: Change-Management-Foundation New Study Notes, Change-Management-Foundation Vce Files, Change-Management-Foundation Reliable Test Labs, Interactive Change-Management-Foundation Practice Exam, Mock Change-Management-Foundation Exam
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APMG-International Change Management Foundation Exam Sample Questions (Q81-Q86):
NEW QUESTION # 81
Which management approach is recommended to help people through the'endings'phase of Bridges model of human transition?
- A. Look for quick successes to announce
- B. Encourage people to turn their backs on the past
- C. Concentrate on the emotional content of issues
- D. Be clear about the scope of the change
Answer: C
Explanation:
Explanation
Bridges model of human transition is a framework that describes how people experience and cope with change. The model consists of three phases: endings, neutral zone, and new beginnings. The endings phase is when people have to let go of the old situation and deal with the loss and uncertainty that comes with change.
The recommended management approach to help people through this phase is to concentrate on the emotional content of issues, that is, to acknowledge and address the feelings and reactions that people have, such as anger, denial, or sadness. This can help people to accept the change and move on to the next phase.
References:
* https://www.mindtools.com/pages/article/bridges-transition-model.htm
* https://www.wmbridges.com/about/what-is-transition/
NEW QUESTION # 82
Which of the following statements about ways in which we communicate and connect with people are true?
1.Non-verbal communication can be written
2.Our actions can speak volumes without saying a word
- A. Both 1 and 2 are true
- B. Only 1 is true
- C. Neither 1 nor 2 is true
- D. Only 2 is true
Answer: D
Explanation:
Comprehensive and Detailed In-Depth Explanation:
Communication in change management, as outlined in the APMG Change Management Foundation, encompasses verbal, non-verbal, and symbolic elements, all critical for engaging stakeholders. This question tests our understanding of these dimensions with a focus on precision and interpretation. Let's dissect each statement with exhaustive detail, exploring definitions, examples, theoretical roots, and practical implications:
*Statement 1: "Non-verbal communication can be written"
oDefinition and Context: Non-verbal communication traditionally refers to cues conveyed without words- body language (e.g., posture, gestures), facial expressions, tone of voice, and physical actions. The APMG framework aligns with this, emphasizing its role in conveying emotions and intent duringchange (e.g., a leader's confident demeanor reinforcing a message). Written communication, however, is inherently verbal, as it uses words to express meaning, even if it's symbolic (e.g., an exclamation mark).
oAnalysis: The statement suggests written forms (e.g., emails, reports) qualify as non-verbal, which contradicts standard communication theory. For instance, a memo announcing a restructure is verbal because it relies on text, though its tone or formatting might imply emotion (e.g., bold text for urgency). Some might argue that emoticons or punctuation are non-verbal, but these are extensions of written language, not standalone non-verbal cues like a nod or frown. The APMG materials don't classify written communication as non-verbal, reserving that for physical or auditory signals.
oConclusion: False. Non-verbal communication excludes written forms in this context, as it's defined by absence of linguistic content.
*Statement 2: "Our actions can speak volumes without saying a word"
oDefinition and Context: This aligns with symbolic actions and non-verbal communication in the APMG framework. Actions-like a manager using a new system first-carry meaning beyond words, influencing perceptions and emotions. This is rooted in social psychology (e.g., Bandura's observational learning), where behaviors model expectations.
oAnalysis: True and strongly supported. For example, during a cultural change to promote collaboration, a leader joining team brainstorming sessions silently signals commitment, "speaking volumes" about priorities.
The APMG emphasizes symbolic acts (e.g., Kotter's short-term wins) as powerful engagement tools, appealing to hearts and minds without verbal explanation. Even subtle actions-like consistent punctuality- reinforce messages non-verbally.
oExample: A CEO discarding old branding materials during a rebrand visually communicates "we're moving forward," amplifying the verbal vision.
*Evaluation of Options:
oA (Only 1 true): Incorrect, as Statement 1 is false.
oB (Only 2 true): Correct, as Statement 2 is true and 1 is false.
oC (Both true): Incorrect, due to Statement 1's inaccuracy.
oD (Neither true): Incorrect, as Statement 2 holds.
*Nuance and Counterargument: One might argue written symbols (e.g., a red "X") are non-verbal, but in change management, non-verbal is distinct from written artifacts, focusing on observable behavior. The APMG prioritizes this practical distinction.
*Why B: Statement 2 captures the essence of non-verbal influence, a key lever in change communication, while Statement 1 misaligns with foundational definitions.
NEW QUESTION # 83
Which is a benefit of using change agent networks?
- A. They help people keep up to date and involved in the change
- B. They take accountability for delivering all change objectives within agreed timescales
- C. They take charge of defining and appropriate strategy for change
- D. They provide reports to management on staff performance
Answer: A
Explanation:
Change agent networks are groups of people who act as advocates, champions, or ambassadors for a change within an organization. They can help to communicate, implement, and sustain the change at different levels and locations. One of the benefits of using change agent networks is that they help people keep up to date and involved in the change, as they provide information, feedback, support, and guidance throughout the change process. The other options are not benefits of using change agent networks, as they either imply different roles or responsibilities for the change agent networks or are not relevant to their function.References: https://apmg- international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper%2029%
20-%20v1.0.pdf (page 11)
NEW QUESTION # 84
Which of the following statements about a 'Force Field Analysis' are true?
1.It can reveal both barriers to overcome and possible sources of resistance
2.It should be created independently by the change manager
- A. Both 1 and 2 are true
- B. Neither 1 nor 2 is true
- C. Only 1 is true
- D. Only 2 is true
Answer: C
Explanation:
Comprehensive and Detailed In-Depth Explanation:
Force Field Analysis in APMG identifies driving/restraining forces (1-true), but requires collaboration, not solo creation (2-false). A is correct.
NEW QUESTION # 85
Which of the following statements about two-way communication are true?
Two way communication is useful for getting important information out quickly to large groups of people Two-way communicationencouragesand increases people's motivation to interact to find out more.
- A. Both 1 and 2 are true
- B. Neither 1 or 2 is true
- C. Only 1 is true
- D. Only 2 is true
Answer: D
Explanation:
Explanation
Two-way communication is a type of communication that allows for feedback, interaction, and dialogue between the sender and the receiver. Two-way communication is useful for engaging stakeholders, building trust and rapport, clarifying expectations, and resolving issues. Two-way communication encourages and increases people's motivation to interact to find out more, as they feel valued and involved in the change.
Therefore, statement 2 is true. However, two-way communication is not useful for getting important information out quickly to large groups of people, as it can be time-consuming, complex, and inconsistent. For this purpose, one-way communication, such as newsletters, emails, or announcements, may be more suitable.
Therefore, statement 1 is not true. References:
https://apmg-international.com/sites/default/files/Change%20Management%20Foundation%20Sample%20Paper (page 11)
NEW QUESTION # 86
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